Refund policy

Payments for Kiplock Pro and Agency are handled by Paddle.com, our reseller and merchant of record. Paddle charges your card, sends your receipts and invoices, and issues refunds. Your receipt email comes from Paddle and has a link to manage your order.

Your first payment: 14 days to change your mind

If Kiplock isn't right for you, ask for a refund within 14 days of your first payment for a plan and we'll refund it in full. You don't need to give a reason.

Renewals

Plans renew automatically each week, month or year until you cancel. We send no refunds for a renewal that has already started, except for a yearly renewal: ask within 14 days of a yearly renewal payment and we'll refund it in full.

Cancelling

Cancel any time from Plan and billing. Your plan keeps working until the end of the period you paid for, then your account moves to Free. Your websites and reports stay.

Changing plan

When you move to a bigger plan, you pay the difference for the rest of the current period. When you move to a smaller one, the unused part becomes a credit taken off your next payments. You see the exact amount before you confirm.

Mistakes and problems

If you were charged twice, charged after cancelling, or a paid feature didn't work and we couldn't fix it, we refund the affected payment in full, whenever it happened.

How to ask

Use the link in your Paddle receipt email, or go to paddle.net and look up your order with the email you paid with. You can also email us at support@petalanoar.org. Refunds go back to the card or account you paid with, usually within 5 to 10 business days.

This policy doesn't limit any rights you have as a consumer where you live.